Shipping Policy

Last updated: 19.07.2026

1. Shipping Areas

That Plant Spot currently ships to countries within the European Union.

If your country is not available at checkout, please contact us before placing an order.

2. Processing Time

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing may take slightly longer.

3. Shipping Schedule for Live Plants

To reduce the risk of plants being delayed in transit over weekends, live plants are generally shipped Monday through Wednesday.

Orders placed later in the week may be shipped the following Monday.

During periods of extreme heat, cold, or severe weather, we may postpone shipment to help protect plant health. If this occurs, we will notify you by email.

4. Delivery Times

Estimated delivery times vary depending on the destination country and shipping carrier.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• customs or security inspections (where applicable);
• carrier delays;
• severe weather;
• public holidays;
• circumstances beyond our control.

5. Shipping Costs

Shipping costs are calculated during checkout based on:

• destination country;
• parcel size and weight;
• selected shipping method.

The total shipping cost is displayed before payment.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided:

• additional shipping charges may apply if the parcel is returned to us and needs to be resent;
• if the parcel cannot be recovered because of an incorrect address, we cannot issue a refund.

8. Receiving Your Order

Please inspect your parcel as soon as possible after delivery.

If you receive:

• damaged packaging;
• damaged products;
• missing items; or
• incorrect items,

please contact us within 24 hours for live plants or 48 hours for accessories.

Please include:

• your order number;
• clear photographs of the products;
• photographs of the packaging;
• photographs of the shipping label.

9. Live Plants

Plants are living products and may naturally vary in:

• size;
• colour;
• variegation;
• number of leaves;
• growth habit.

These natural variations are not considered defects.

Once plants have been delivered, customers are responsible for providing appropriate care.

We cannot accept responsibility for deterioration caused by:

• delayed unpacking;
• improper watering;
• unsuitable temperatures;
• insufficient light;
• incorrect plant care after delivery.

10. Failed Deliveries

If delivery cannot be completed because:

• no one was available to receive the parcel;
• the parcel was not collected from a pickup point;
• the delivery address was incorrect or incomplete,

and the parcel is returned to us, the customer will be responsible for any additional shipping costs required to resend the order.

11. Lost Parcels

If your parcel appears to be lost in transit, please contact us.

We will investigate the shipment with the carrier before arranging a replacement or refund where appropriate.

12. Contact

If you have any questions about shipping, please contact us:

That Plant Spot
Website: thatplantspot.nl
Email: thatplantspot@gmail.com