Return & Refund Policy

Last updated: 19.07.2026

Thank you for shopping at That Plant Spot. We strive to provide healthy plants and quality accessories. This policy explains your rights regarding returns, refunds, and exchanges when ordering from our webshop.

1. Right of Withdrawal

Accessories

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you (or a third party designated by you) receive the goods.

To exercise this right, you must notify us by email before the withdrawal period expires.

After notifying us, you have another 14 days to return the item.

Returned accessories must:

• be unused except as necessary to inspect them;
• be complete and, where reasonably possible, in their original packaging;
• include proof of purchase.

2. Live Plants

Plants are living, perishable products and therefore do not qualify for the statutory 14-day right of withdrawal under Article 16(d) of the EU Consumer Rights Directive.

For this reason, we cannot accept returns or cancellations once live plants have been dispatched.

Every plant is unique. Variations in:

• size,
• colour,
• leaf shape,
• variegation,
• number of leaves,
• and minor cosmetic imperfections

are natural and are not considered defects.

3. Damaged, Incorrect or Dead on Arrival Plants

If your plant arrives:

• damaged during transport;
• dead on arrival;
• significantly different from the product ordered; or
• you received the wrong item,

please contact us within 24 hours of delivery.

Please include:

• your order number;
• clear photographs of the plant;
• photographs of the packaging;
• photographs of the shipping label.

Claims submitted after 24 hours may unfortunately not be accepted, as live plants can deteriorate rapidly depending on care and environmental conditions.

If your claim is approved, we may provide, at our discretion:

• a replacement; or
• a full or partial refund.

4. Defective Accessories

If an accessory arrives damaged or defective, please notify us within 48 hours of delivery.

If the defect is confirmed, we will replace the item or issue a refund at no additional cost.

5. Refunds

Once your returned accessory has been received and inspected, we will notify you of the outcome.

Approved refunds will be made using the original payment method within 14 days after:

• receiving the returned goods, or
• receiving proof that they have been shipped back, whichever occurs first.

Where applicable under EU consumer law, the original standard delivery charge will also be refunded.

6. Return Shipping Costs

For returns under the statutory right of withdrawal (accessories only), the customer is responsible for the cost of returning the goods unless otherwise agreed.

If the return is due to our mistake or a defective product, we will cover the return shipping costs.

7. Non-Returnable Items

The following items cannot be returned:

• live plants;
• custom-made or personalised products;
  
• products damaged after delivery due to improper care or handling;
• products marked as non-returnable where permitted by law.

8. Packaging Damage

If the parcel arrives visibly damaged, we recommend:

• taking photographs before opening;
• photographing the packaging and its contents immediately after opening.

This helps us file claims with the shipping carrier if necessary.

9. Contact

For questions regarding returns or refunds, please contact:

That Plant Spot
Email: thatplantspot@gmail.com
Website: thatplantspot.nl